booking / cancellation policies
SJE requires a full credit card or cash/check payment to hold your reservation. If you choose to cancel within 7 days of a scheduled trip, you will be charged full price. Within 7-14 days of your trip, we would be happy to work out a date to reschedule. If you choose to cancel 2 weeks or more (3 weeks or more for multi-day trips of 5+ people) prior to your scheduled trip, you will receive a full refund. If your guide decides that weather makes your scheduled trip a no-go, we will work with you to reschedule, give you a credit, or refund your trip. Given that mountain travel has so many extenuating & unavoidable variables, travel insurance is highly recommended.
SJE’s number one priority is your safety. Many conditions affect our guides’ decisions in the mountains, including client fitness and comfort, weather conditions and route conditions. There are inherent hazards in mountain travel such as inclement weather, avalanches, rock fall, ice fall that our guides manage yet cannot eliminate. The combination of our guides’ formal training and wealth of experience assures that their sound decision create an enjoyable and safe mountain experience. San Juan Expeditions reserves the right to turn around or change routes without refunds or credits under any conditions.