San Juan Expeditions requires a full credit card or cash/check payment to hold your reservation. There is a 14 day cancellation window on all day trips, a 30 day cancellation on corporate or large group size bookings (8+ people), a 45 day cancellation for any overnight or hut trips, and a 90 day cancellation for international trips (with potential fees).
If you choose to cancel within the specified days of a scheduled trip, you will be charged full price. Outside of those specified days, we would be happy to work out a date to reschedule. If you choose to cancel outside of the cancellation window, you will receive a full refund. If your guide decides that weather makes your scheduled trip a no-go, we will work with you to reschedule, give you a credit, or refund your trip. Given that mountain travel has so many extenuating & unavoidable variables, travel insurance is highly recommended. We recommend Global Rescue for international trips.
For weather and extenuating circumstances: if when you reach the trailhead and the guide calls the day off, you will be entitled to a full reschedule. If the trip begins (0-2 hours in), you will be charged for a full day hike, with a credit in the difference of price, which can go towards a rescheduled trip with us. After 2 hours into the day, full payment for the scheduled trip is due.